Frequently Asked Questions

Online reservations need a minimum of two hours' notice. If you need a car sooner than we can confirm online, call us and we will tell you honestly whether we can cover it.

Call or email us with your reference number and we will move the time, change the pickup address or the vehicle, or cancel the reservation outright. Do it as early as you can — once a chauffeur has been dispatched to your pickup, the car and the driver are already committed to you and nobody else can have them. The booking terms in force today are printed under “Please note” at the foot of this page.

George Bush Intercontinental (IAH), William P. Hobby (HOU) and Sugar Land Regional (SGR), plus private terminals across the greater Houston area.

Give us your flight number when you book and we track it. Your pickup moves with the arrival time at no extra charge. If a flight is cancelled outright, call us and we will rebook you.

Our online quote is calculated from the actual driving distance and time of your route, your vehicle class, and any extras you select. The price you are quoted is the price you pay — there is no meter running in the car.

Payment is by card, taken through our own checkout when you reserve — the card details go to our payment processor and are never handled by a dispatcher. You can settle the whole fare then, or leave a deposit to hold the car and pay the balance afterwards. Your receipt is emailed as soon as the payment clears, and if anything about the trip changes on the day we tell you what it changes before anything else is charged.

By default your chauffeur waits in the cell phone lot and pulls to the arrivals curb when you have your bags. Add meet-and-greet at booking for $25 and he will be waiting inside baggage claim with a name board instead.

Capacity by class: Executive Sedan — 3 passengers, 3 bags; Black SUV — 6 passengers, 6 bags; Executive Sprinter — 12 passengers, 12 bags. Every vehicle class shows its passenger and luggage limits on the fleet page, and the booking flow will not let you pick a car your party will not fit in.

Yes. Add stops in the booking flow and they are priced into your quote before you confirm. For an evening with an open-ended itinerary, book hourly / as-directed service instead.

Yes, on request, for $15 per seat, priced into your quote before you confirm. Please request them at the time of booking and tell us the ages of the children so we bring the right type.

A suggested gratuity of 20% is included in your online quote. You can adjust it before you confirm, and nothing is added to your card after the fact.

Our published hours are Mon - Sunday, Open 24 hours. Minimum hours may be required during high-demand periods such as Prom, the Houston Rodeo, homecoming, Christmas and New Year's Eve.

Online reservations need at least two hours' notice. For high-demand times — Rodeo, prom, homecoming, Christmas and New Year's Eve — book as early as you can, as those weekends fill up.

IAH (George Bush Intercontinental), HOU (Hobby) and Sugar Land Regional, plus door-to-door across greater Houston.

It's based on the real driving distance for your trip, the vehicle you choose, and any extras like airport meet-and-greet or child seats. You see the full breakdown before you book — no surprises.

Yes. Give us your flight number and we adjust your pickup automatically if the flight is early or delayed. Airport pickups include a complimentary wait.

Pay by card online when you book, or arrange to pay your chauffeur on the day. Members can keep a card on file for one-tap booking.

Yes — add them when you book and we'll have them installed before pickup. Just tell us how many.